Successful roofing contractors have specific markers that tell them apart from others. With the roof being an essential element of your home, you wouldn’t want to take chances with just about any other roofer.
Every homeowner needs a trusted roofer to install or repair their roof professionally to avoid incurring high maintenance costs in the long run. So what makes a good roofing expert exactly?
Let’s get to it.
Good Listening and Communication Skills
Clients want transparency in their dealings with the contractor. In most cases, the client knows the roofing results they expect from a roofing company. The contractor must listen to the client and convince them that they can actualize what they are visualizing.
At the same time, when the client notices a roofing problem and reaches out, the client should be as detailed as possible describing their issue and how it occurred, as well as their desired outcome.
A good roofer will take the client through every part of the roofing process making expert recommendations on the various types of roofing materials after considering the region’s weather factors and the client’s budget.
Clients should reach the contractor with ease, if possible, without passing through representatives who keep them waiting for long. If you can’t find your roofer for inquiries and updates, they may not be the right person for the job.
Recommends Quality Roofing Materials for The Client
When it comes to residential roofing, cost-saving shouldn’t be the only goal. A homeowner should be more concerned about installing a durable and reliable roof over cutting costs. As such, a good roofing expert from experience should recommend quality materials to the client and let them make an informed choice based on their preference and budget.
For commercial roofing, the process becomes more complicated with additional building rules and local & state laws, sometimes requiring additional licenses. Click here for our guide on hiring a commercial roofing company.
An expert roofer researches the prevalent weather conditions in the area and recommends materials that can withstand the different types of storm damage, among other imminent risks.
The roofing contractor should provide the client with a free comprehensive estimate –the ideal materials needed alternatives, their respective costs, and where the client can find these materials. The client should know when they are compromising quality over cost. That’s their decision to make. But they should be aware of all their choices first.
Warranty and Guarantee
Regardless of meticulous planning, it is not always that a roofing job goes seamlessly according to plan. So what happens when the client is not satisfied with the roofing installation or repairs? Do they get a full refund? Will the contractor redo the entire project, or will they elope with the client’s money and never bother to correct their shoddy work? These are the right questions the client should ask before assigning work.
A successful roofing contractor should give the client a warranty for the installations they plan to make. Run if a contractor is not keen to guarantee you satisfaction. Most contractors are likely to compromise quality in roofing repairs because repair jobs don’t come along often, and so they feel like they won’t lose much if they do low-grade work.
Recommendations
The best roofing contractors get new customers based on recommendations from old customers. Successful roofing contractors have built sustainable businesses through word-of-mouth referrals. Research has it that clients acquired through referrals have a nearly 40% higher retention rate than those found via other means.
The GAF MasterElite classification awarded to us confirms that we have a proven track record for quality installation (with work being subject to periodic inspections by GAF), a demonstration of financial stability, and an outstanding company reputation.
History of Quality Installations
A successful roofing contractor should have a history of making quality roofing installations. Experience is an invaluable virtue for a roofing contractor. Poor installations can lead to costly repairs and sometimes physical injury to the inhabitants of the house. It doesn’t matter that you bought standard materials for the installation; if your roofer is inexperienced, they could ruin everything for you.
J.O.N. Construction, Inc is a successful roofing contractor because we get the job done. Part of the MasterElite Roofer status provided to only 2% of roofing contractors by GAF confirms that we have a track record of quality installations.
Quality roofing installations should be number one on the check-off list for a successful Roofing Contractor.
Work with Contracts
Getting into contracts with clients protects both the roofer and the client from confusion or disagreements during the process. Roofing contracts can be your best friend in case of unforeseen disagreements, which are always forthcoming in a roofing project.
For instance, indemnification provision in a roofing contract protects you (the client) from liability resulting from the roofer’s bad acts or intentional omissions. A roofing contract typically binds the roofer to the promises they make to their clients. You can prosecute your roofer if they fail to make good of their promises to you.
Insurance and Licensing
Roofing is one of the riskiest occupations out there. Things can go wrong quickly in a roofing work environment, and you don’t want to take liability for injuries sustained on your property. In 2018, roofing-related deaths accounted for 96 percent of all work-related fatalities.
To avoid the financial implications associated with the occupational hazards of roofing, ensure you’re hiring a licensed and insured professional.
Reputable roofers insure their employees against all risks associated with roofing, including falls. Insurance ensures the roofing company is also covered against liability if their employee is injured on duty.
Good Reviews
Much like you’d ask a person you know for recommendations to the best restaurant in town, online reviews allow us to see what other people say about the company we’re about to do business with.
Satisfied customers have nothing but praises for companies that meet and exceed their expectations. A roofing company with good ratings and reviews is credible, and it is safe to hire them for the job. Bad reviews are red flags that should warn you.
At J.O.N. Construction Inc, we are dedicated to putting a durable, quality, appealing, and protective roof over your heads. Contact us today at (610) 841-3722 for repairs and installation quotes.
